Privacy Policy

 

FESCARO(hereinafter referred to as the "Company") In accordance with the Personal Information Protection Act and the Information and Communications Network Act, this Privacy Policy is 

established and disclosed as follows to protect the personal information of data subjects and to promptly and smoothly handle any related grievances.

 

[Table of Contents]

1. Purpose of Processing Personal Information

2. Categories of Personal Information Processed

3. Methods of Collecting Personal Information

4. Retention and Processing Period of Personal Information

5. Destruction of Personal Information

6. Provision of Personal Information to Third Parties

7. Entrustment of Personal Information Processing

8. Rights and Obligations of Data Subjects (Users) and Methods of Exercise

9. Installation, Operation, and Rejection of Devices that Automatically Collect Personal Information

10. Measures to Ensure the Security of Personal Information

11. Personal Information Protection Officer

12. Remedies for Infringement of Rights

13. Changes to the Privacy Policy

1. Purpose of personal information processing

 The company processes personal information for the following purposes. Personal information being processed will not be used for purposes other than the following, and if the purpose of use changes, necessary measures such as obtaining separate consent will be taken.

  A. Processing of Civil Affairs

Personal information is processed for the purposes of verifying the identity of the complainant, confirming the complaint, contacting and notifying for fact-finding, and notifying the processing results.

 

2. Personal information items processed

 The company collects the minimum amount of personal information necessary for the purpose of collecting personal information. The company processes the following personal information items, and you can use the service even if you do not consent to items that can be optionally consented to.

  A. Receiving and responding to customer inquiries

Division	Archived items	Storage period
[Required]	Company name	Permanent, 2 years
	department	1 years
	name	1 years
	title	1 years
	contact	1 years
	email	1 years
	Inquiry (body content)	Permanent, 2 years
[Optional items]	-	-

 

3. Personal information collection method

  A. The company collects personal information through methods such as written submission, transmission by telecommunications, transmission by information and communication networks, provision by third parties, 

and collection by automatic collection devices.

  B. Personal information may be provided from external companies or organizations affiliated with the company, and in such cases, the affiliate must obtain consent from the user to provide personal information.

  C. When the company collects and processes personal information from a person other than the data subject, the company notifies the data subject of the source of the personal information collection, the purpose of processing personal information, and the right to request suspension of personal information processing. However, if the information collected by the company does not include personal information that can be notified to the data subject, such as contact information, the company will not provide notification.

 

4. Processing and retention period of personal information

A. The company processes and retains personal information within the retention and use period of personal information stipulated by law or within the retention and use period of personal information agreed upon 
by the user when collecting personal information.

B. The processing and retention period for each personal information is as follows.

Collection path	Archived items	Storage period
homepage [CONTACT US]	Company name	Permanent, 2 years
	department	1 years
	name	1 years
	title	1 years
	contact	1 years
	email	1 years
	Inquiry (body content)	Permanent, 2 years

 

 However, in the following cases, we will retain it until the end of the relevant reason.

 1) If an investigation or inquiry is in progress due to a violation of relevant laws, it shall continue until the investigation or inquiry is completed.

 2) In the event of any remaining rights or obligations arising from the use of the website, they shall continue until the settlement of such rights or obligations.

  C. In cases falling under the following reasons, the information will be retained until the end of the relevant period.

 1) Retention of Communication Data in accordance with Article 41 of the "Protection of Communications Secrets Act"

- Computer communications, Internet log records, connection tracking data: 3 months.

5. Destruction of Personal Information

A. The company shall destroy the personal information within 5 days when the retention period has expired, the purpose of processing has been achieved, or the personal information is no longer necessary.

B. If the retention period for personal information agreed to by the user has expired or the processing purpose has been achieved, but the personal information must be retained in accordance with other laws, the company will store the information in a separate database (DB) or transfer it to a different storage location.

C. The procedures and methods for the destruction of personal information are as follows. 

 1) Destruction Procedure

- The company selects the personal information subject to destruction upon the occurrence of a destruction reason and destroys it with the approval of the company's Personal Information Protection Officer..

  2) Destruction Method

- The company destroys personal information recorded and stored in electronic file format using methods such as low-level formatting, making it impossible to recover the records. Personal information recorded 

and stored on paper documents is destroyed by shredding with a shredder or incineration.

6. Provision of Personal Information to Third Parties

The company does not provide personal information to third parties.

7. Entrustment of Personal Information Processing

The company does not entrust the processing of personal information to any third party.

8. Rights and Obligations of Data Subjects (Users) and Methods of Exercise

  A. Data subjects (users) may exercise the following personal information protection rights with the company at any time.

1) Request to access personal information

 2) Request for correction in case of errors

3) Request for deletion

4) Request for suspension of processing

    B. The exercise of rights under paragraph A can be made by contacting the Personal Information Protection Department, 

  and the company will take immediate action without delay.

  ▶ Contact Information for Personal Information Protection

     ∙ Contact Information : 070-4236-6788

     ∙ Email : info@fescaro.com

     ∙ Operating Hours : 09:00 ~ 18:00 (Closed on weekends and public holidays)

 

  C. If a data subject (user) requests correction or deletion of personal information due to errors, the company will not use or provide the relevant personal information until the correction or deletion is completed.

    D. Data subjects (users) shall not violate relevant laws such as the Information and Communications Network Act and the Personal Information Protection Act to infringe on their own or others' personal information 

  and privacy processed by the company.

 

9. Matters Regarding the Installation, Operation, and Rejection of Devices for Automatic Collection of Personal Information

    A. The company uses "cookies" to store and retrieve user information from time to time in order to provide personalized and customized services to each user.

    B. Cookies are small pieces of information sent by the server (HTTP) operating the website to the user's computer browser and may also be stored on the user's PC hard disk.

    C. Cookies can be disabled using the following methods.

1) If using Internet Explorer

① Click on the "Tools" menu and select "Internet Options."

② Click on the "Privacy" tab.

③ Adjust the settings level for the Internet zone.

2) If using Safari

① Click the settings icon on the browser toolbar.

② Select "Preferences" (on Mac OS and Linux OS) or "Settings" (on Google Chrome OS).

③ Click on "Advanced Settings."

④ Click on "Privacy."

⑤ Choose your cookie settings.

  3) If using Chrome

① Click the wrench icon on the browser toolbar.

② Select "Options" (or "Preferences" on Mac OS and Linux OS, "Settings" on Google Chrome OS).

③ Click on the "Advanced Settings" tab.

④ When the "Content Settings" dialog appears, click on the "Cookies" tab.

⑤ Choose your cookie settings.

 

     D. If you refuse the installation or operation of cookies, you may experience difficulties in using the company's services. 

10. Measures to Ensure the Security of Personal Information

The company takes the following measures to ensure the security of personal information.

    A. Administrative Measures: Establishment and implementation of internal management plans, regular employee training, etc.

    B. Technical Measures: Management of access rights to personal information processing systems, installation of access control systems, encryption of personal information files, installation of security programs

    C. Physical Measures: Access control for the server room.

11. Personal Information Protection Officer

 A. The company is responsible for overseeing all matters related to the processing of personal information and has designated a Personal Information Protection Officer and a Personal Information Protection 

Department as follows to handle complaints and provide relief for data subjects.

▶ Personal Information Protection Officer

     ∙ Name: Seonhyeon Eom

     ∙ Position: Team Leader

     ∙ Contact: 070-4236-6788 (info@fescaro.com)

▶ Personal Information Protection Department

     ∙ Department: IT Information Technology Team

     ∙ Person in Charge: Euijong Shin

12. Remedies for Infringement of Rights

 Data subjects (users) may contact the following organizations for remedies, consultations, or inquiries regarding personal information infringement.

<The organizations listed below are separate from the company. If you are not satisfied with the company's internal handling of personal information complaints or remedies, 

or if you need more detailed assistance, please contact them.>

▶ Personal Information Infringement Report Center (Korea Internet & Security Agency)

ㆍ Jurisdiction: Reporting personal information infringement, requesting consultations.

ㆍ Website: privacy.kisa.or.kr

ㆍ Phone: 118 (without area code)

ㆍ Address: 3rd Floor, Personal Information Infringement Report Center,
9, Jinheung-gil, Naju-si, Jeollanam-do, 58324 (Bitgaram-dong 301-2), South Korea.

▶ Personal Information Dispute Mediation Committee

ㆍ Jurisdiction: Application for personal information dispute mediation, collective dispute mediation (civil resolution).

ㆍWebsite : www.kopico.go.kr

ㆍ Phone: 1833-6972 (without area code)

ㆍAddress: 4th Floor, Government Complex Seoul,
209, Sejong-daero, Jongno-gu, Seoul, 03171, South Korea.

▶ Supreme Prosecutors' Office Cyber Crime Investigation Division: 02-3480-3573 (www.spo.go.kr)

▶ National Police Agency Cyber Safety Bureau: 182 (http://cyberbureau.police.go.kr)

 

13. Changes to the Privacy Policy

 This Privacy Policy is effective from March 10, 2025.